Privacy Policy

 

Order Lemon Holding Pty Ltd trading as Order Lemon

 

Effective date: 31 January 2026

 

1. Introduction

 

Thank you for visiting the https//www.orderlemonau.com website(the “Website”). [Order Lemon Holding Pty Ltd trading as Order Lemon (ABN 19 670 420 603) and its related bodies and each of its independently own franchisees (“Order Lemon Franchisees”) (collectively referred to as “Order Lemon”,“we”, “us”, “our”) is committed to protecting your privacy.

This Privacy Statement explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We operate as a franchisee of (“Order Lemon”) and may share certain information with the franchisor as part of operating the franchise system.

 

2. What personal information we collect

 

We may collect personal information including, but not limited to:

• Name

• Phone number

• Email address

• Delivery or billing address

• Order and transaction details

• Feedback or enquiries

• Employment-related information (for job applicants and staff)

 

We generally collect personal information directly from you, including when you:

• Make a purchase or place an order

• Contact us in person, by phone, email, or online

• Participate in promotions or loyalty programs

• Apply for employment

 

3. How we use personal information

 

We use personal information to:

• Process orders and provide products or services

• Communicate with customers about orders, enquiries, or issues

• Manage customer service and complaints

• Conduct marketing or promotions (where permitted by law)

• Manage employment and recruitment

• Comply with legal and regulatory obligations

 

4. Disclosure of personal information

 

We may disclose personal information to:

• “Order Lemon”, for franchise system management, reporting, training, marketing, and compliance

• Service providers such as IT systems, POS providers, delivery platforms, accountants, or professional advisers

• Government authorities where required or authorised by law

 

We do not sell personal information to third parties.

 

5. Overseas disclosure

 

Some service providers or systems used by us or the franchisees may store data outside Australia.

Where this occurs, we take reasonable steps to ensure personal information is handled in accordance with Australian privacy laws.

 

6. Storage and security

 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically or in hard copy and is only accessible to authorised personnel.

 

7. Access and correction

 

You may request access to, or correction of, personal information we hold about you by contacting us using the details below.

We will respond within a reasonable time and in accordance with the Privacy Act.

 

8. Complaints

 

If you believe we have breached your privacy, please contact us first so we can attempt to resolve the issue.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

 

9. Contact details

 

Privacy enquiries or requests should be directed to:

 

Order Lemon Holding Pty Ltd

Email: info@orderlemonau.com

Phone: 0411 865 863

Address: 35D Burwood Rd Burwood NSW 2134